Rescheduling, Cancellation,
and Late Arrival Policy

Important Note:

Our client care team typically responds within 3 to 5 working days. However, during periods of high volume of inquiries, there may be delays in our response times. We appreciate your patience and kind understanding. Rest assured; we will attend to your message as soon as we can. At times, a waitlist may be necessary; however, we are dedicated to offering our utmost care.

Rescheduling and Cancellation Policy:

To optimize our therapeutic services tailored to your needs, we kindly request a minimum 24-hour advance notice should you need to reschedule or cancel your appointment. You can do this by sending us a message at (65) 8942 2211 or reaching out to your therapist directly.

Operating on an appointment basis, our clinic values the effort and travel commitment of our therapists to provide our clients with exceptional care. Your considerate advanced notice for cancellations and rescheduling is crucial for us to manage and adjust appointments seamlessly. We deeply appreciate your understanding and cooperation in our efforts to create a safe and respectful space for your healing journey.

Our client care team will send reminders and payment links 72 hours before your scheduled session. In the rare event that we do not receive a response and payment within the 48 hours of your session, we will initiate the rescheduling process.

We understand that unforeseen circumstances may arise, and we approach these situations with sensitivity and care. For cancellations or rescheduling within 24 hours of the session, waivers to the fee will be subject to case-by-case basis. Any last-minute changes are subject to the therapist’s discretion and availability. Should the therapist not be able to accommodate last-minute changes within the day of your scheduled appointment, the session will be considered a late cancellation or no-show.

Your well-being and comfort are paramount, and we deeply appreciate your understanding as we strive to honor your scheduled session while simultaneously honoring the commitments and efforts of our therapists.

Late Policy for Therapy Sessions:

At Sol Therapy, we understand that life can be unpredictable and value clear communication. To ensure the best experience for everyone, we have outlined the following late policy for all therapy sessions:

• Arriving Late: If you arrive late to your session, please inform your therapist as soon as you can. We invite you to understand that the remaining time will still be used for your therapy session. Our therapists will end on time as scheduled unless they have the flexibility to offer an extension at their discretion, provided they do not have another client scheduled immediately after.

• 10-Minute Extension: If you are delayed by a few minutes, we may be able to extend your session by up to a maximum of 10 minutes, if your therapist’s schedule allows. This courtesy is offered at the therapist’s discretion and cannot be guaranteed in all cases.

• Late Arrivals of Over 30 Minutes: If you arrive more than 30 minutes after your scheduled start time, the session will be considered a cancellation, and the session fee will be charged as a no-show. Waivers will be considered on a case-by-case basis.

We appreciate your understanding and cooperation in helping us maintain a respectful and effective therapeutic environment. Thank you for co-nurturing a kinder, braver, and more humane world with us. Should you encounter any challenges or require assistance, please do not hesitate to reach out. We are here with you.