Privacy Policy for Sol Therapeutics Pte. Ltd.
The terms ‘Sol Therapeutics Pte. Ltd.’ and ‘Sol Therapy’ are used interchangeably herein and refer to the same corporate entity.
Last Updated: December 2024
At Sol Therapy, we honour the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Singapore’s Personal Data Protection Act (PDPA). By engaging with our services or using our website, you consent to the practices outlined here.
-
Collection of Personal Information
We collect personal data that you voluntarily provide throughout your interactions with Sol Therapy, including during booking, assessment, therapy, payment, or general enquiries.
This may include (but is not limited to):
- Name and contact details
- Email address and mailing address
- Identification information when required
- Payment and billing details
- Demographic or background information relevant to care
- Clinical information shared during sessions
- Information submitted through forms, emails, messaging platforms, or digital submissions
We collect this information to support communication, ensure continuity of care, process payments, and provide a safe and effective therapeutic experience.
-
Use of Personal Information
We use your personal information to:
- Schedule, coordinate, and manage appointments
- Provide therapeutic or clinical services
- Process payments, invoices, and administrative matters
- Send important updates, reminders, and service-related communications
- Respond to your questions and provide support
- Maintain and improve our website and user experience
- Maintain clinical records in alignment with professional standards
- Comply with legal, ethical, or regulatory obligations
Your information will never be used for purposes unrelated to your care unless you provide explicit consent.
-
Protection of Personal Information
We take data protection seriously. Sol Therapy implements reasonable technical, administrative, and organisational measures to safeguard your information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
While we make every effort to protect your data, we acknowledge that no method of electronic transmission or storage is entirely risk-free.
Should a data breach occur that could pose risk, we will act swiftly in accordance with PDPA guidelines, including notifying affected parties where required.
-
Disclosure of Personal Information
We do not sell or trade your personal information. We may disclose personal data only in the following circumstances:
- With your explicit consent for specific purposes.
- When referring you to another clinician or external professional for your wellbeing, we may share only the relevant information needed to support your care.
This will be done with your written approval, and always with consideration for your comfort, safety, and therapeutic needs.
- To professionals collaborating in your care, such as your primary clinician, supervisor, co-care therapist, or administrative team, strictly on a need-to-know basis.
- To third-party service providers supporting our operations—such as secure payment processors, cloud hosting platforms, or accounting software—who are contractually obligated to maintain confidentiality.
- To comply with legal, regulatory, or ethical requirements, including valid court orders.
- In situations involving significant risk of harm, where disclosure is necessary to protect your safety or the safety of others, in accordance with professional duty of care.
All disclosures are guided by PDPA requirements and professional ethics practice.
-
Retention of Personal Information
We retain your information only as long as necessary:
- to fulfil the purposes for which it was collected,
- to provide continuity of care,
- and to meet legal, ethical, and regulatory obligations, including professional record-keeping standards.
When data is no longer required, it will be securely deleted or anonymised.
-
Accuracy of Personal Information
To ensure appropriate care and communication, we rely on you to provide accurate and updated information. If your details change, please notify us so we may update your records promptly.
-
Third-Party Links
Our website may contain links to external sites. Sol Therapy is not responsible for the privacy practices or content of those websites. We encourage you to review their policies before sharing personal information.
-
Recording, Photography, and Media Privacy
To maintain a safe, private, and ethically protected therapeutic environment:
- Recording or photographing any clinical or non-clinical sessions—whether on-site or online—is strictly prohibited unless explicit written permission has been granted for a specific instance.
- Photos of the physical space may be taken only if no individuals, documents, or sensitive information are visible.
- Any public sharing of photos, videos, or recordings of our therapists, materials, or space requires prior written approval from Sol Therapeutics Pte. Ltd.
- Unauthorized recording, screenshots, or distribution may constitute a breach of privacy, confidentiality, or copyright and may result in legal action.
We are committed to protecting the dignity, safety, and professional integrity of our therapists and the therapeutic space.
-
Data Transfers Outside Singapore
If personal data needs to be transferred or stored outside Singapore (e.g., secure cloud-based platforms), we will ensure that the receiving party offers a protection standard comparable to Singapore’s PDPA.
-
Personal Data of Minors
For clients below 18 years old, consent must be provided by a parent or legal guardian.
Additional care is taken when collecting, storing, or sharing information relating to minors.
-
Your Rights
Under the PDPA, you may request to:
- Access your personal data
- Correct or update your information
- Withdraw consent for data use (which may affect service provision)
- Request deletion where legally permissible
- Enquire about how your data is used
To exercise these rights, please contact us at beinghuman@soltherapy.sg. Verification of identity will be required to protect your data.
-
Marketing Communications
Marketing or promotional materials will only be sent to the contact number or email address provided. You may withdraw consent at any time by contacting us.
-
Limitation of Liability
While Sol Therapy is committed to providing a safe, professional, and supportive environment, the following limitations apply:
No Guarantee of Outcomes
- Therapeutic, psychological, somatic, or wellness-based services inherently vary from person to person. Sol Therapy does not guarantee specific outcomes, results, or timelines.
Limited Liability for External Platforms
- Sol Therapy is not responsible for breaches, data loss, or security vulnerabilities arising from:
- third-party platforms (e.g., payment gateways, hosting providers, email servers, scheduling systems),
- client devices or networks, or
- communication channels chosen by the client (e.g., WhatsApp, SMS, email).
- Clients are encouraged to use secure devices and networks whenever possible.
No Liability for Unauthorized Client Actions
Sol Therapy is not liable for any consequences arising from:
- Unauthorized recording, distribution, or sharing of sessions or materials by clients or third parties;
- Misinterpretation or misuse of therapeutic content provided outside scheduled sessions;
- Actions taken based on partial information not discussed with a therapist.
Service Interruptions
- Sol Therapy shall not be held liable for delays or interruptions due to circumstances beyond our control, including but not limited to:
- server outages
- power failures
- technical disruptions
- public health restrictions
- emergencies affecting therapist availability
Reasonable efforts will be made to restore services or reschedule sessions.
Limitation of Legal Claims
- To the fullest extent permitted by law, Sol Therapy, its team members, and its affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website.
Duty-of-Care Exceptions
- In situations of significant risk (e.g., risk of harm to self or others), Sol Therapy may disclose relevant information as required by law and professional ethics.
- Sol Therapy is not liable for any outcomes resulting from such necessary disclosures.
This clause protects the integrity of the therapeutic process while ensuring that Sol Therapy, its therapists, and its wider team are safeguarded from undue liability or misuse of services.
-
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, operations, or legal obligations. The date above indicates the most recent revision. Continued use of our services signifies your acceptance of the updated policy.
-
Contact Us
For any questions, concerns, or requests relating to your personal data, you may contact:
Sol Therapeutics Pte. Ltd.
Email: beinghuman@soltherapy.sg
